The challenge

How do you support 400,000 employees worldwide in a personal, efficient, and scalable way? Ahold Delhaize set out to make HR smarter and more human — with Agentic AI: intelligent, task-driven agents that can both think and act.

The solution

In collaboration with SPECTR, Ahold Delhaize launched a fully operational HR Agentic AI: a chatbot that delivers instant answers, triggers actions in backend systems (like SAP SuccessFactors, ServiceNow, SharePoint), and adapts to brand and country context. Always available, brand-aware, and fully compliant with Ahold Delhaize standards.

The foundation

The speed and reliability of this solution are the result of the strong integration foundation previously built by SPECTR:

• Migration to Azure AKS, MuleSoft, and Kafka

• Standardized integrations, monitoring, and logging

• Optimized SAP interfaces and operational data store (ODS)

• Full CI/CD automation and security by design

This setup enables fast, safe AI innovation at scale.

The result

The HR Agentic AI is live, functional, and ready to scale:

• Instant, brand-specific HR support

• Action-oriented: think and do

• Secure and scalable architecture

Why it works

Agentic AI only delivers when integration is done right. By establishing vision, strategy, and platform first, Ahold Delhaize can now accelerate with intelligent AI.

We Get IT Done!