Customer Master Data Management
Challenge
One of the world’s largest and most innovative retailers faced challenges in managing customer master data. A previous implementation by another provider fell short, resulting in inconsistent data and operational inefficiencies, which impacted both internal processes and the customer experience.
Approach
We took over the project and implemented a robust master data management solution based on STIBO Systems. This involved restructuring data, integrating it with existing systems, and ensuring a smooth migration. By working closely with the retailer’s team, we facilitated a seamless transition and a future-proof solution.
Result
The retailer now benefits from streamlined and reliable customer data management, with noticeable improvements in efficiency and data quality. We continue to support them as their trusted partner for master data management, ensuring their data meets the highest standards at all times. AI ready!
SPECTR – We get IT done!
Challenge
- Lack of Customer Data: Reliable Customer Master Data was missing.
- Platform Complexity: Stabilization, CI/CD processes, and monitoring tools were necessary.
- API Instability: Scalability and reliability were under pressure.
- Inconsistency: Variations in standards increased complexity.
- Limited Documentation: Maintenance and knowledge sharing were hindered.
- Performance Issues: Lower efficiency due to unoptimized code.
- Technical Debt: Barriers to scalability and growth.
- Manual Processes: Errors and costs due to a lack of automation.
Approach
- Holistic Approach: Focused on stabilization, optimization, and monitoring.
- Gap Analysis: Identified and resolved key bottlenecks.
- Standardization: Uniform application of best practices.
- Documentation: Improved for easier maintenance.
- Optimization: Enhanced code and queries; resolved technical debt.
- Automation: Automated testing, deployment, and monitoring.
Results
- Reliable Customer Data: Accessible across the entire organization.
- Stable Systems: Reliable APIs with reduced downtime.
- Faster Performance: Lower latency and improved customer satisfaction.
- Consistency: Standardized processes with no technical debt.
- Lower Costs: Increased efficiency through automation and error reduction.
- Proactive Management: Quick issue resolution enabled by enhanced alerts.
- Improved Service Quality: Seamless user experience with minimal downtime.
Team
SPECTR Integration:
- Jiten Manghwani
- Sneha Nautiyal
- Rafi Mohamed
- Diederik de Lange
- Erwin van den Bunder
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